Refund policy

We want you to love your Warmhand. If it's not right for you, you can ask for a refund within 30 days of receiving your order.

Eligibility

• Request your return within 30 days of delivery.
• The item must be in good condition, with its original packaging and all accessories (charging cable, massage ball, gloves).
• Gift cards and items bought on final sale cannot be returned.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. We reply within 2 business days with the return instructions and address. Please do not send anything back before contacting us: returns sent without approval cannot be accepted.

Damaged, defective or wrong item

If your order arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with a photo or short video. We will send a free replacement or give you a full refund, and you will not pay any return shipping.

Return shipping

For returns that are not due to a defect or our mistake, return shipping costs are paid by the customer and are not refunded.

Refunds

Once we receive and check your return, we email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Exchanges

The fastest way to get a different pack is to return the item you have and place a new order.

1-year warranty

Your Warmhand is covered for 1 year from delivery against manufacturing defects. If it stops working under normal use, contact us with your order number and a short video of the problem, and we will repair, replace or refund it. The warranty does not cover damage from misuse, accidents or water.

Questions

Reach us anytime through our Contact page.